THE SPA AT 95 ON MAIN POLICIES

Spa Guidlines

• Prices valid until November 2023 and are subject to change without notice.
• To avoid disappointment, booking in advance is recommended.
• We recommend that you arrive 15 minutes prior to your appointment in order to complete your consultation form and to relax before starting your treatment.
• Please advise us of any health conditions that may affect your treatment. If you are pregnant please notify us upon booking in order to advise on treatments that are safe during pregnancy.
• Please kindly silence your mobile phone and electronic devices upon arrival.
• Spa guests aged 16 years and under must be accompanied by an adult.
• In appreciation of services, gratuities may be given at your discretion.
• We cannot be held responsible for any personal items and/or valuables brought into the spa or left in your locker. Please leave your valuables at home.
• The Spa at 95 on Main will not assume any liability for any theft, damage, loss or misfortune that may occur.
• All prices are inclusive of VAT.

Product Return Policy

In terms of Hygiene and Public health we regret no exchange or refund will be given on product purchases that have been opened.

All promotional offers such as buy 1 get 1 free cannot be refunded.

Gift Vouchers

In accordance with section 63 of the Consumer Protection Act, vouchers expire after a period of 3 years after the date on which they are issued.

Promotional or complimentary vouchers are valid for 6 months from date of issue.

Vouchers are redeemable against treatments and products at The Spa at 95 on Main

Vouchers cannot be exchanged for cash and cannot be replaced if lost or stolen.

No cash balance on the voucher will be given as change.

Note: Please be advised that according to Section 63(1)(b) of the Consumer Protection Act (CPA) we are only required to provide services to any person who presents a gift voucher up to the value represented by it. If the cost of the treatment reflected on your voucher has increased, the holder will be required to pay the remaining balance.

PRIVACY NOTICE AND INFORMED CONSENT NOTICE

CONSENT TO PROCESS PERSONAL INFORMATION IN TERMS OF THE PROTECTION OF INFORMATION ACT, 4 OF 2013 (POPIA)

(EMAIL, WEBSITE AND SOCIAL MEDIA PRIVACY NOTICE)

The Protection of Personal Information Act, 4 of 2013 (POPIA) gives effect to the constitutional right to data privacy in terms of Section 14 of the Bill of Rights of the Constitution.

The responsible use of the The Spa at 95 on Main's website and related resources in respect of data privacy is important to The Spa at 95 on Main.

Whilst we are committed to protecting all person’s rights to privacy and who in consequence will ensure that all person’s Personal Information is used appropriately, transparently and according to applicable law, The Spa at 95 on Main has to ensure that these rights to privacy are balanced with other rights such as the right to use and have access to the The Spa at 95 on Main's Information and Services including its online and social media platforms and applications.

This Policy sets out the responsibilities and obligations of all persons who make use of, or access or receive The Spa at 95 on Main's Information and Communications via its electronic communication facilities and resources including its website, email and social media platforms and how all users of these facilities and resources are to ensure that when using these resources that they respect and process another’s Personal Information lawfully and in accordance with the provisions of POPIA and the 8 Personal Information Processing Principles.

PLEASE READ BEFORE YOU MAKE USE OF THE THE SPA AT 95 ON MAIN'S ELECTRONIC FACILITIES OR PROVIDE THE SPA AT 95 ON MAIN WITH ANY PERSONAL INFORMATION. BY PROVIDING THE SPA AT 95 ON MAIN WITH YOUR PERSONAL INFORMATION, YOU CONSENT TO THE SPA AT 95 ON MAIN PROCESSING YOUR PERSONAL INFORMATION, WHICH THE SPA AT 95 ON MAIN UNDERTAKES TO PROCESS STRICTLY IN ACCORDANCE WITH THIS PRIVACY POLICY.

1. INTRODUCTION

1.1 The Spa at 95 on Main in order to carry out its aims and objectives as a service provider and marketer of spa services and products, does, and will, on an ongoing basis receive, provide and process Personal Information.

1.2 In terms of a law known as the Protection of Personal Information Act, 4 of 2013 (POPIA) everyone has the right to privacy, including the right to the lawful collection, retention, dissemination and use of one’s Personal Information.

1.3 In order to give effect to this right, The Spa at 95 on Main is under a duty to provide any person whose Personal Information is processed by it, (known as a “Data Subject”) with a number of details pertaining to the use of and subsequent processing of the Data Subject’s Personal Information, before such Personal Information may be used or processed by The Spa at 95 on Main.

1.4 In accordance with this requirement, The Spa at 95 on Main sets out below

the reasons why it will have to process a Data Subject’s Personal Information,
the conditions under which it will receive and use a Data Subjects Personal Information,
how The Spa at 95 on Main will use and handle this Personal Information, as well as
the conditions under which it will provide its own Personal Information.

2. APPLICATION

2.1 The Privacy Policy of The Spa at 95 on Main, is applicable to

2.1.1 all The Spa at 95 on Main's electronic platforms and facilities, including social media, websites and / or email, whether owned by, established by, used by, hosted by and / or accessed by The Spa at 95 on Main, and

2.1.2 all and any Data Subject(s), who may access and make use of the aforementioned The Spa at 95 on Main electronic platforms and facilities, including, without detracting from the generality thereof, The Spa at 95 on Mains's employees and staff, consumers and customers, vendors, contractors, service providers and / or other third parties.

2.2.2 all the Personal Information which is owned by The Spa at 95 on Main and which is provided to any responsible parties and / or operators as a result of such person accessing or making use of the The Spa at 95 on Main social media and electronic platforms.

3. ACCOUNTABILITY

3.1 The Spa at 95 on Main takes the privacy and protection of a Data Subject’s Personal Information very seriously and will only process a Data Subject’s Personal Information in accordance with POPIA and the terms of this Privacy Policy.

3.2 In turn where The Spa at 95 on Main provides any of its Personal Information to a Responsible Party or Operator, then such person will be required as a condition of receiving such information, to process such Personal Information in accordance with POPIA and the terms of this Privacy Policy.

3.3 Accordingly, the relevant data privacy principles relating to the processing of Personal Information, whether that belonging to The Spa at 95 on Main or that belonging to a data subject (including, but not limited to, the collection, handling, transfer, sharing, correction, storage, archiving and deletion) will apply without exception, save where POPIA provides for such an exception, to all and any Personal Information provided by The Spa at 95 on Main to another or received by The Spa at 95 on Main as a result of the use of the The Spa at 95 on Main's electronic platforms and facilities.

4. AGREEMENT TO BE BOUND AND CONSENT TO PROCESS

4.1 By accessing or using the The Spa at 95 on Mains's electronic platforms and facilities including all website and URL’s, any sites housed under its domain names and / or social media platforms, and / or when sending or receiving emails using the The Spa at 95 on Main email, the Data Subject:

4.1.1 acknowledges that it has read and understood this Privacy Policy and related provisions;

4.1.2 agrees to be bound by this Privacy Policy;

4.1.3 agrees to comply with this Privacy Policy; and

4.1.4 gives The Spa at 95 on Mains's consent to process and further process the required Personal Information for the required purpose, in accordance with this Privacy Policy.

5. RECEIPT, USE AND SHARING OF PERSONAL INFORMATION BY THE SPA AT 95 ON MAIN

5.1 The Spa at 95 on Mains will receive Personal Information pertaining to a Data Subject when the Data Subject submits a query or request via the The Spa at 95 on Mains's electronic platforms or facilities, including via its website, or by way of email, telephone or via social media.

5.2 On receipt of the request or query, The Spa at 95 on Main will thereafter use and process the Data Subject’s Personal Information for the purpose of the query and for a variety of related purposes, which will all depend on the query or request, and which without detracting from the generality thereof may include:

The type of personal information we collect.

We currently collect and process the following information:

We may process different kinds of personal data about you which we have grouped together as follows:

Identity Data, which includes information concerning your name, username or similar identifier, marital status, age, date of birth, gender, identity number, medical information.
Contact Data, which includes billing addresses, delivery addresses, email addresses and telephone numbers.
Financial Data, which may include bank account and payment card details.
Transaction Data, which includes details about payments to and from you.
Service Data, which includes information concerning your interactions with The Spa at 95 on Main.
Security Data, which may include records of your access to our facilities.
Technical Data, which includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website.
Usage Data, which includes information about how you use our website, products and services; and
Marketing and Communications Data, which includes your preferences in receiving marketing from us and your communication preferences, You may opt-out of receiving direct marketing communications from us at any time by requesting us (in the manner set out in the communication or by contacting us ) to desist from initiating any direct marketing to you.

If any information you provide us contains the processing of personal information of a minor , this processing of personal information of may only be carried out with the prior consent of the competent person such as a parent or legal guardian, unless lawful basis exists allowing us to process such information without the aforementioned consent.

5.3 In order to correctly handle any request or query, and in order to perform the purposes described above, The Spa at 95 on Main may from time to time share a Data Subject’s Personal Information with the following parties:

The Spa at 95 on Main's employees, which will only be done on a need to know basis;
The Spa at 95 on Main's suppliers, which will only be done on a need to know basis;

5.4 The Spa at 95 on Main does not share a Data Subject’s Personal Information with any third parties who have not been described above, unless:

The Spa at 95 on Main is legally obliged to provide such information to another for legal or regulatory purposes;
The Spa at 95 on Main is required to do so for purposes of existing or future legal proceedings;
the onward transmission or sharing of Personal Information is necessary for the pursuance or protection of The Spa at 95 on Main's legitimate interests or that of the Data Subject or a third party;
The Spa at 95 on Main is involved in the prevention of fraud, loss, bribery or corruption and are using another agent or service provider under a mandate to provide such service, and the agent or service provider needs to process the Data Subject’s Personal Information for the purpose of investigating and or preventing any act of fraud, loss, bribery or corruption,

and under all of the abovementioned circumstances, The Spa at 95 on Main will take reasonable measures to ensure that such Personal Information is only provided to the recipient, if such recipient undertakes to keep the Personal Information confidential and secure.

6. RECEIPT, USE AND SHARING OF THE THE SPA AT 95 ON MAIN'S PERSONAL INFORMATION

The Spa at 95 on Main on receipt and in response to a query or request received from a Data Subject, referred to under section 5 above, may transmit via its website, or by way of email, telephone or via social media, its own Personal Information, which Personal Information on receipt by the requesting or receiving party, may only be used for the purpose relating to the initiating of the request or query and for no other purpose. Furthermore, the recipient undertakes that it will not use this Personal Information for any other purpose or share this information with any other party, save where it has been given express permission to do so by The Spa at 95 on Main.

7. INFORMATION QUALITY/OPENNESS/DATA SUBJECT PARTICIPATION

7.1 Whilst The Spa at 95 on Main will make all effort to ensure the integrity and accuracy of a Data Subject’s Personal Information, this may not at all times be possible. Following this, the Data Subject accepts the responsibility for keeping his / her or its Personal Information up to date, and undertakes to inform The Spa at 95 on Main of any changes to his / her and its Personal Information.

7.2 A Data Subject has a right of access to any Personal Information which The Spa at 95 on Main may have and where applicable may ask The Spa at 95 on Main to correct any inaccuracies in or to any such Personal Information.

8. SECURITY OF PERSONAL DATA

8.1 The Spa at 95 on Main makes all reasonable effort to keep its social media and electronic platforms including its website secure at all times, however The Spa at 95 on Main advises that it cannot guarantee the security of any information provided to The Spa at 95 on Main or by The Spa at 95 on Main through the The Spa at 95 on Main website, e-mail, internet or social media sites. Following this The Spa at 95 on Main cannot be held responsible for any loss or unauthorised use or interception of information transmitted via these social media and electronic platforms or sites, including its Internet, which is beyond The Spa at 95 on Main's reasonable control.

8.2 The The Spa at 95 on Main website may contain links to other websites outside of The Spa at 95 on Main's control. The Spa at 95 on Main is not responsible for the content, privacy or security of these other third party controlled websites.

8.3 The Spa at 95 on Main has placed cookies on its website which makes contact with your / a Data Subject’s device to help make the The Spa at 95 on Main's social media and electronic platforms website better.

8.4 The Spa at 95 on Main makes use of social plugins of social networks such as Facebook, Instagram and Twitter. Please note that The Spa at 95 on Main has no influence on or control over the extent of the data retrieved by the social networks’ interfaces and The Spa at 95 on Main can accordingly not be held responsible or liable for any processing or use of Personal Information transmitted via these social plugins. For information on purpose and extent of the data retrieval by the social network concerned,and about the rights and settings which are available for you to access for the protection of your private information, please refer to the data protection information provided by the social network in question.

9. THIRD PARTY INFORMATION AND THAT BELONGING TO MINORS

9.1 If a Data Subject provides The Spa at 95 on Main with Personal Information on behalf of another, The Spa at 95 on Main will not be able to process the query or request unless such query or request is accompanied with the required permission and consent from the owner of that Personal Information.

9.2 If a Data Subject is under the age of 18, such person’s Personal Information will only be processed if the minor’s parent or legal guardian gives the required consent or permission to the processing of the provided Personal Information.

10. CONTACT DETAILS

You can contact The Spa at 95 on Main in relation to this Privacy Policy by writing to us at manager@thespa95.co.za

11. REVISION OF POLICIES

The Spa at 95 on Main reserves the right to and may from time to time update this Privacy Notice. Any such revision will be published as an amended version on the The Spa at 95 on Main website.

Following this, any change to this Policy will be posted as an updated version and readers are advised to visit and re-read this policy on a regular basis.

THE SPA AT 95 ON MAIN POLICIES

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